KITRIS
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Privacy Policy Realive

KITRIS Sports AG · As of: 22 October 2026 · English translation of the German original

1 Scope

This policy applies – in addition to any individual agreements between the customer and KITRIS Sports AG on data protection – to the Realive platform, which KITRIS customers (tournament organizers, centers, federations) use to manage their facilities. This page additionally describes how data is processed when external services are connected, in particular Instagram.

For the websites kitris-sports.com, mykitris.com and kitris.tv, as well as for the myKITRIS app, the Privacy Policy of KITRIS Sports AG applies, available at kitris-sports.com.

Realive is provided by KITRIS Sports AG, Felsenhofstrasse 42, 8635 Dürnten, Switzerland. For questions about data protection, you can reach us at kitris-sports.com/de/kontakt/

2 Instagram connection

2.1 What the connection does

Customers can connect an Instagram account (Business or Creator) in Realive. Posts from this account are then shown in slides on the customer's Publish devices (screens and kiosks on site). The connection is established through Meta's interface. We only request the permission "instagram_business_basic".

2.2 What data we retrieve and store

  • Account data: Instagram ID, username, display name and the address of the profile picture.
  • Posts: type of post, time, caption and links to the images and videos on Instagram. We store up to the 50 most recent posts per channel and retrieve them again every 15 minutes.
  • The access token that Instagram issues to us for the connection.

We do not store the images and videos themselves in Realive.

2.3 What we do not retrieve

We do not retrieve comments, messages, insights, stories or followers.

2.4 Display on the Publish devices

The Publish devices load images and videos directly from Instagram and cache them on the device so that playback runs smoothly. Videos are deleted as files as soon as they are no longer needed. Images are held in the device's image cache and are overwritten by the system. When loading, Instagram receives the IP address of the respective Publish device.

2.5 Retention and deletion

We remove deleted posts on our side within 30 minutes as well, provided Instagram is reachable. If retrieval is no longer possible, we delete all data of the channel after 14 days at the latest. Exceptions are backups, which we retain for one year, and the image cache on the Publish devices (see section 2.4).

2.6 Disconnecting

The connection can be disconnected at any time in Instagram under "Apps and Websites". Alternatively, a message to us via kitris-sports.com/de/kontakt/ is sufficient. We confirm a deletion requested through Meta with a code, which can be used to check the status of the deletion.

2.7 Storage location

We process the data on servers in Switzerland and in Germany.

3 Changes

We adapt this policy when our services or legal requirements change. The version currently in effect can be found on Realive.

4 Governing version

This is an English translation of the German original ("Datenschutzbestimmungen") provided for your convenience. In case of any discrepancy between the German and the English version, the German version shall prevail.